Return Policy
Custom Made Products
At Corley Collection, we take pride in crafting high-quality custom-made products to meet your unique needs and preferences. Due to the personalized nature of our products, we do not accept returns or offer refunds unless there is damage or a defect in your order. We are committed to ensuring your satisfaction, and we have established a clear claim submission policy for such circumstances.
Claim Submission Policy for Damage or Defect
In the unfortunate event that your Corley Collection product arrives damaged or exhibits a manufacturing defect, we will gladly address the issue and provide a resolution as per our claim submission policy. To initiate a claim, please follow these steps:
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Contact Customer Service: Notify our customer service team within 24 hours of receiving your order, describing the damage or defect in detail. You can reach our customer service team at CustomerCare@CorleyCollection.
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Provide Supporting Information: To expedite the claim process, please provide clear photographs and a detailed description of the damage or defect. Including all packaging, damaged or not. This information will help us assess the issue more effectively.
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Review and Resolution: Our team will review your claim promptly and, if applicable, offer a suitable resolution, which may include a replacement, repair, or refund, at our discretion.
Fabric Sample Recommendation
To ensure that you are completely satisfied with your custom-made Corley Collection product, we strongly recommend purchasing a fabric sample before placing your order. Fabric samples allow you to examine the material, texture, and color in person, helping you make an informed decision about your purchase.
Note: Please understand that as our products are custom-made to your specifications, we are unable to accept returns or offer refunds for reasons other than damage or defects in accordance with this policy.
If you have any questions or require further assistance, please do not hesitate to contact our customer service team at CustomerCare@CorleyCollection.